FAQ:

  1. OPENING TIMES:

What are the shop opening times?

Tobermory – Monday to Sunday 10am until 5pm

Will there be queues?

There might be a queue at the entrance of the Visitor Centre shop.  This queue is only for people coming to buy from our distillery shop.  If you have a booking, please go to the designated meeting point and a member of staff will come to meet you.

 

  1. TOURS AND EXPERIENCES

How do I book a tour?

Due to the current situation we have a reduced number of tours and experiences running at the distilleries. Please go to the Visit section on our website and you will find information on our experiences and be able to book online.

Do I need to book a tour?

Yes.  Due to the current situation surrounding Covid19, only online bookings will be accepted.

Are children allowed?

Tobermory – Children of 8 years old or under are unable to join the distillery tour and/or warehouse experiences. This is due to the fact that in the production areas it is compulsory for visitors to wear facemask and gloves.  Under the Scottish Government guidelines, children of 8 years old or under are exempt from wearing these.

When should I arrive?

Please arrive 10 minutes before the time of your booking.  A staff member will collect you from the signed meeting point outside the Visitor Centre and take you around.  This will give us enough time to fill out the self-declaration form and take your temperature.

How long can I stay

The duration of your tour/experience is marked on your confirmation ticket.  We have scheduled our visits to give you enough time after your tour or tasting to browse, buy and chat with staff without being rushed, whilst allowing us to reduce the number of guests in the same area.

How does the online booking system work?

Tours and experiences are available for booking on our website.  Following booking, you will receive an email confirmation with your chosen tour and time.  A confirmation number required to redeem the tour on arrival will be on the confirmation email.

Is the tour guided?

All tours and experiences are guided by a member of our Visitor Centre team.

Are there storage facilities for visitors?

No.  Unfortunately, there aren’t any storage facilities at this current time.

 

  1. HEATH AND SAFETY MEASURES

What health and safety measures are in place to protect visitors?  (More information outlined in points below)

  • The number of experiences provided have been reduced to limit visitor capacity and adhere to social distancing marked by the Scottish Government guidelines.
  • Visitor capacity is monitored to facilitate physical distancing – please observe the measures we have put in place.
  • There is helpful, directional signage within the shop and the distillery grounds to keep you right.
  • There are hand sanitiser units at entrances and other points within the distillery.
  • There are protection screens in the shop around the tills.
  • Only card payments are currently being accepted – there are no cash transactions at this time.
  • PPE will be worn by our staff.
  • Visitors will be required to wear a face covering when coming into the Visitor Centre shop. Any additional PPE required for visitors going into production areas will be provided.
  • Temperature checks will be carried out on arrival for visitors booked on any tours/experiences
  • Anyone with a booking MUST complete a self-declaration form prior to going on any visitor experience.
  • Tours and warehouse experiences are limited to one booking per household with a maximum of 6 people per household.
  • We have increased the frequency of cleaning including the shop surfaces and in the toilets
  • After each tour, a staff member will wipe down all surfaces on the tour route/warehouse experience such as banisters, doors, tables, and handles.

 

Do I have to wear facemasks or other PPE? *Personal Protective Clothing

Following the Scottish Government guidance, it is now compulsory to wear face coverings in shops. Visitors coming only to make use of the shop will need to bring and wear their own facemask. Those with underlying conditions won’t need to wear a face mask but will be required to wear a face covering (e.g. visor, scarf, etc.)

Visitors booked into a distillery tour/experience, will be provided with facemasks.

If you have any concerns/questions please contact us.

 

Will my temperature be checked on arrival?

Yes.  Visitors booked on a tour/experience will be required to check their temperature on arrival. If your temperature is 37.9C or above, you and those in your party won’t be able to enter the building. You will be provided with facemasks and gloves if you wish to wear on your way home and we ask you to please contact the NHS as soon as possible.

Instructions on how to use the thermometer will be on display and a member of staff will be on hand to help (adhering to social distancing).

Customers coming to our shop only won’t be required to get their temperature taken.

 

How is physical distancing is managed?

There are physical distancing guidelines at the entrance of the VC and on the distillery grounds.

Shop – There is appropriate signage throughout the shop showing the distance to be kept between customers.  We have set the visitor capacity at a sufficiently low level to enable all visitors, including the elderly, vulnerable or shielding, to keep their distance from others.

Tours/Experiences – Due to the old nature of our buildings, social distancing for mixed households is not always possible.  This means that our tours, warehouse experiences and tastings can only be booked by one household at a time.  Following Scotch Whisky Association guidelines, a maximum of 6 people will be accepted per household.  With this in place we only need to keep the 2 metres of social distancing between the whole household and our guide.

Our production team is on site Monday to Friday. Due to the small areas within our distillery we are unable to take tours around the distillery when there is whisky being produced.  We will therefore only be able to run tours at the weekend.

 

  1. TOILETS AND OTHER FACILITIES

Unfortunately there aren’t public toilets facilities onsite. Our nearest facilities are in the aquarium across from us.  The cost is 25p per person.

Unfortunately Tobermory Distillery doesn’t have catering facilities onsite.

 

  1. FIRST AID

 

If any of our visitors sustain minor injuries during their visit, our staff will assist at a safe distance of two metres away.  They will be wearing PPE.  Whilst our staff will not be able to treat minor injuries directly, they can offer first aid supplies so that visitors can treat themselves.  In an emergency, staff will follow normal emergency procedures and call 999.

 

  1. WHAT YOU CAN DO TO HELP US

 

  • If you have Covid-19 symptoms, or fall into one of the vulnerable groups, please stay at home and do not visit us. If you or anyone in your household has symptoms of coronavirus you must continue to self-isolate.
  • Plan ahead. Make sure you have pre-booked online if you would like to join a tour/experience.
  • We ask that all visitors help us by observing physical distancing guidelines. Please maintain a two metre distance between our staff and other visitors.
  • Wash your hands for 20 seconds after using the facilities and use the hand sanitiser dispensers at every opportunity.
  • Please do not expect all facilities to be open nor all services to be available immediately. Like many places, we have a phased approach to re-opening while we work to make them safe.
  • If you go somewhere and it looks busy, consider going elsewhere. It is crucial that we all maintain physical distancing to limit the spread of coronavirus.
  • Our distillery is in a wonderful part of the world. Please treat them with respect. Take your rubbish home with you and maintain social distancing at all times.

 

Creative characters welcome

As our distillery and visitor centre enter an exciting epoch, we invite all creative characters, who share in our passion for the art of distillation, to join us at ink. and enjoy our new, exclusive, member only benefits.

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